REFUND/RETURN POLICY

Returns/Refunds
Our policy lasts 30 days. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • Returns are accepted for STORE CREDIT ONLY!  

  • Once our distribution center receives your returned order, please allow up to 10 days for us to inspect and process your return.

  • Once your return is processed and approved  you will receive an email with a digital store credit for the net amount of the item(s) returned, that can be used immediately.

  • The return shipping costs are the customer’s responsibility.

  • The original shipping fees are non-refundable.

  • All returns must be correctly processed through shaggyandthecreep@gmail.com.  Items sent to our distribution center without a return done through shaggyandthecreep@gmail.com will be discarded upon receipt.

  • By issuing a return to Shaggy and The Creep Shop you agree to the terms of the Return Policy.

  • If the return does not meet the criteria above, the return will be rejected and discarded and a refund will not be issued. Shaggy and The Creep Shop will not return rejected merchandise.

  • If you are returning a “gift”, you will need the order number and email address used to place the order.  

  • Shaggy and The Creep Shop does not hold or accept responsibility for packages or items lost, stolen, or stuck in transit when being delivered back to our distribution center. You must provide a tracking number when you return the order. 


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shaggyandthecreep@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shaggyandthecreep@gmail.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, e-mail us for more information.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Non-Returnable Items:

Considered “final sale” and may not be returned or exchanged for store credit or a refund.

  • Gift cards

  • Sale/Clearance items (as indicated on the product page)

  • Exclusive Drops

  • Products considered "Final Sale" (as indicated on the product page)

  • Accessories- including but not limited to hats, stickers, phone cases and other items

Damaged Items:  Damaged items must be reported/emailed within 3 days of receipt with photos attached to  shaggyandthecreep@gmail.com. If not reported within 3 days, we will not issue replacements. Shaggy and The Creep Shop is not responsible for normal wear and tear to items purchased and will not issue a new item outside of the 3 day window of receiving the item.

If you have received an incorrect item or have experienced another issue with your order, please contact shaggyandthecreep@gmail.com within 3 days of receiving your order with a picture of the items and packing slip.